Privacy Policy — Open Sauda

1. Introduction

Open Sauda Technologies Pvt. Ltd. ("we", "our", "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application (collectively, the "Platform").

By using the Platform, you consent to the data practices described in this policy. If you do not agree, please discontinue use of the Platform.

2. Information We Collect

2.1 Information You Provide

Account information: Name, email address, phone number, city/state, profile photo
Identity verification: Aadhaar or PAN details (via DigiLocker) for seller verification
Listing data: Photos, descriptions, pricing of livestock and equipment you list
Transaction data: Communication between buyers and sellers, chat messages
Payment data: UPI IDs or bank account details (processed securely, never stored in plain text)

2.2 Information Collected Automatically

Device information: Device type, operating system, browser type, screen resolution
Usage data: Pages visited, features used, search queries, time spent on platform
Location data: Approximate location based on IP address or GPS (with your permission)
Log data: IP address, access times, referring URLs, crash reports

2.3 Information from Third Parties

Social login providers: If you sign in with Google, we receive your name, email, and profile photo
Analytics services: Google Analytics data about platform usage patterns

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our marketplace services
Process and facilitate transactions between buyers and sellers
Verify seller identities and moderate listings for quality
Send important service-related communications (order updates, safety alerts)
Send promotional communications (with your explicit consent; you can opt out anytime)
Monitor and analyze trends, usage, and activities to improve user experience
Detect, investigate, and prevent fraudulent transactions and abuse
Comply with legal obligations and enforce our Terms of Service
Train and improve our AI features (listing suggestions, fraud detection) using anonymized data

4. Information Sharing & Disclosure

We do not sell your personal information. We may share information with:

Other users: Your public profile, listing information, and seller ratings are visible to other users
Service providers: Third-party services that assist in our operations (hosting, analytics, email delivery)
Law enforcement: When required by law, court order, or to protect the safety of our users
Business transfers: In the event of a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

End-to-end encryption for chat messages
Secure HTTPS connections for all data transmission
Encrypted storage for sensitive information (passwords, verification documents)
Regular security audits and vulnerability testing
Access controls limiting employee access to user data

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Upon account deletion:

Profile and listing data: Deleted within 30 days
Chat messages: Anonymized within 90 days
Financial records: Retained for 7 years per Indian tax regulations
Anonymized analytics data: May be retained indefinitely for research

7. Your Rights

You have the right to:

Access your personal data at any time through your account settings
Correct inaccurate or incomplete data
Delete your account and associated data
Export your data in a machine-readable format
Opt out of marketing communications at any time
Restrict processing of your data in certain circumstances

To exercise these rights, email us at privacy@safemarketplace.in

8. Children's Privacy

Open Sauda is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on the Platform.

10. Contact Us

For privacy-related inquiries, contact us at:

Email: privacy@safemarketplace.in
Phone: +91 78889 00123
Address: Open Sauda Technologies Pvt. Ltd., SCO 45, Sector 17, Chandigarh, 160017, India
Data Protection Officer: dpo@safemarketplace.in